EXPRIA LLC RETURN POLICY

Last Updated: March 16th, 2025

1. Introduction

This Return Policy outlines the conditions under which Expria LLC accepts returns, exchanges, or provides refunds for our embroidered products and services. Due to the custom nature of our embroidery work, we have specific policies that differ from standard retail operations.

2. All Sales Final Policy

2.1. Standard Policy

Due to the personalized nature of our embroidery services, all sales are final for:

  • Custom embroidered apparel.
  • Personalized graduation stoles.
  • Embroidered patches.
  • Monogrammed products.
  • Upcycled one-of-a-kind pieces.
  • Any item created to your specifications.

2.2. Rationale

This policy exists because:

  • Custom embroidered items are created specifically for you and cannot be resold.
  • We commit resources to creating your unique design.
  • Each order involves personalized production processes.
  • Our products are handcrafted by a single artisan.

3. Exceptions to No-Returns Policy

3.1. Damaged or Defective Items

If you receive an item that is damaged or has a defect in the embroidery work, you may be eligible for a remedy if:

  • You contact us within 48 hours of receiving your order. (In cases where damage is not immediately apparent, please notify us as soon as it is discovered.)
  • You provide your order number and clear photographs of the issue from at least two angles.
  • You include a detailed description of the problem.
  • You retain all original packaging if damage occurred during shipping.

Note: "Damage" refers to defects affecting functionality or significantly diminishing quality relative to the approved design—not minor variations inherent in handcrafted work.

3.2. Business Errors

If you receive an item different from what you ordered due to an error on our part:

  • Contact us within 48 hours of receiving your order.
  • Include your order number and photos of the incorrect item.
  • Describe what you ordered versus what you received.
  • Reference any approved design mockups or consultation records.

3.3. Available Remedies

For valid claims, we may offer one or more of the following remedies at our sole discretion:

  • Replacement of the item (subject to availability and production time).
  • Repair of the defective embroidery (when technically possible).
  • Partial refund reflecting the reduced value of the item.
  • Full refund in cases of significant errors by Expria LLC.
  • Store credit for future purchases.

3.4. Assessment Process

Each claim will be evaluated individually based on:

  • The nature and extent of the issue.
  • Whether the issue affects functionality or is a minor aesthetic variance.
  • The feasibility of repairs or replacements.
  • Photographic evidence provided.
  • The specific circumstances surrounding your order.

4. Shipping-Related Issues

4.1. Lost Shipments

  • If your package is shown as delivered but you did not receive it, please check with neighbors and your local delivery office first.
  • For packages lost in transit (not showing as delivered), we will file a claim with the shipping carrier.
  • We are not responsible for parcels that are confirmed delivered to the correct address but later lost or stolen.

4.2. Damaged During Shipping

  • If your package arrives with visible external damage, take photographs before opening.
  • Report the issue to us within 48 hours of delivery, including photos of both the packaging and the damaged item.
  • We will assist in filing a claim with the carrier; however, we are not liable for damage incurred after delivery or due to mishandling during unpacking.

5. Order Cancellation

5.1. Pre-Production Cancellation

If you need to cancel an order before production begins, please contact us immediately via our website. Cancellations approved before production may receive a refund minus any processing fees and costs for design work already completed.

5.2. During-Production Cancellation

Once production has begun, cancellation is generally not possible. Deposits and any payments made will be forfeited.

6. Special Circumstances

6.1. Time-Sensitive Orders

For graduation stoles and other time-sensitive embroidery orders, we cannot guarantee delivery by a specific date unless explicitly stated in writing. If a time-sensitive order fails to arrive by the designated date despite following our guidelines, please contact us to discuss appropriate remedies.

6.2. Bulk Orders

For bulk orders, any quality issues must be reported within 72 hours of receipt. Claims must include photos of the affected items and details about how many pieces exhibit the issue.

7. Return Process

If your situation qualifies under the exceptions above, please follow these steps:

  1. Contact us through our website at expria.net/contact with your order number and a description of your concern.
  2. Include clear photographs and any relevant documentation.
  3. Do not return any items without first receiving return authorization from Expria LLC.
  4. Await our response with further instructions, typically provided within 2-3 business days.

8. Refund Processing

If a refund is approved:

  • Refunds will be processed using the original payment method when possible.
  • Processing may take 5-10 business days, depending on your financial institution.
  • Shipping costs are generally not refundable unless the return is due to an error on our part.

9. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date.

10. Contact Information

For questions about this Return Policy or to initiate a claim, please contact us at expria.net/contact.

This Return Policy should be read alongside our Terms and Conditions and Privacy Policy.